hot88 Privacy Policy

This page describes what we collect when you use hot88 and how we keep that data protected. We process personal information only to deliver our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) to you securely and in compliance with applicable law.

We collect data for account management, fraud prevention, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), regulatory reporting, and customer support. Your data is encrypted in transit and at rest. We do not sell your information to third parties; we share it only with processors essential to our operations—payment gateways, identity verification services, and compliance partners.

Your rights on hot88 include the ability to access, correct, or request deletion of your personal data, subject to legal retention obligations. This policy applies when you access hot88 from any jurisdiction where our services are available. We reserve the right to update this policy; material changes are notified via email or in-app alert with 30 days' notice.

What We Collect and How We Use It

We collect your name, email address, date of birth, phone number, and residential address when you register on hot88. We also collect government-issued ID documents (passport, driver's license, national ID card) and proof of address (utility bill, bank statement) during account verification. These documents are required by law to confirm your identity and prevent fraud.

When you use hot88, we log your activity: your bets on Liga 1 matches and Piala Indonesia tournaments, your play on live-dealer tables, your slot sessions, and your esports wagers. We record stake amounts, outcomes, timestamps, and IP addresses. This information helps us detect fraud, comply with gaming regulations, and improve our platform experience.

Payment data is collected when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We do not store your full payment credentials (card numbers, wallet passwords)—our payment processors handle that encryption. We retain transaction records (date, amount, method, status) for settlement and tax reporting.

Third-Party Processors and Data Transfers

We work with service providers to deliver hot88. Payment gateways process your mobile banking, local payment, online payment, and bank deposits; identity verification vendors confirm your ID documents; and customer support systems store your inquiries and responses. These processors are bound by confidentiality agreements and use your data only to perform their function.

Our servers may sit outside your jurisdiction. Data transferred internationally is protected by encryption and contractual safeguards equivalent to local privacy law. If your local law restricts international transfer, we will advise you at registration whether we can serve you.

Account Security

We encrypt your password using industry-standard hashing; we do not store it in plain text. Two-factor authentication (2FA) adds a second security layer if you enable it.

Cookies

We use session cookies (expire when you log out) and persistent cookies (remember your login for 30 days). You can disable cookies in your browser settings, though this may limit hot88 functionality.

Marketing Communications

We send promotional emails and in-app notifications about new games, seasonal offers (Idul Fitri, Idul Adha, Imlek, Nyepi), and account activity. You can opt out via your Account Settings notification preferences.

Your Rights, Contact, and Policy Updates

You have the right to request a copy of all personal data we hold on you. To exercise this right, contact our data protection officer via the email address provided at the end of this policy. We will provide your data in a portable format within 30 days.

You may request correction of inaccurate information or deletion of data you believe we no longer need. Deletion requests may be denied if law requires us to retain the data (e.g., identity documents for fraud prevention, betting records for tax reporting). After you close your hot88 account, we anonymize and delete personal data according to the retention schedule outlined above, unless we are legally required to keep it.

If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first to resolve any concern. Our support team is available via live chat, email, and your Account Settings help section during stated service hours.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices, law, or technology. Material changes (e.g., new data sharing arrangements, expanded data categories) will be notified to you by email or prominent in-app notice at least 30 days before taking effect. Continued use of hot88 after the update constitutes your acceptance of the revised policy.

Contact hot88

For privacy questions, data access requests, or complaints, reach out to our data protection officer at [email protected] or via your Account Settings help section. We will acknowledge your request within 5 business days and respond with a substantive reply or timeline for resolution within 30 days. If you access hot88 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under Indonesian data protection law and this policy.

Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. We do not offer services in jurisdictions where online gaming is prohibited by law.

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